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COVID-19 Frequently Asked Questions

Please note the pandemic is an emerging, rapidly evolving situation. We are regularly updating this page with key information as we receive it. You are encouraged to refer to the Centers for Disease Control and Prevention (CDC) as a reliable source for the most updated information as it becomes available.

Our COVID-19 information guide and Frequently Asked Questions are to be used as a supplement to discussing this illness with you or your child's health care provider.

  • Anyone who has been in close contact with someone who has COVID-19 must quarantine.
  • Stay home and monitor you or your child’s health.
  • Stay home for 7-10 days* after your last contact with a person who has COVID-19. *the amount of days is dependent on many factors.
  • Watch for fever (100.4° F), cough, shortness of breath, or other symptoms of COVID-19.
  • If possible, stay away from others, especially people who are at higher risk for getting very sick from COVID-19.
This excludes people who have had COVID-19 within the past 3 months. They still have antibodies.


  • Any person who was within 6 feet of someone who was infectious*, for a total of 15 minutes or more, over a 24-hour period is considered to have had “close contact.”
  • Any person who had unprotected contact with body fluids and/or secretions of infected person. For example, you coughed or sneezed on them, you shared utensils, a cup, or saliva with them, or they cared for you without wearing appropriate protective equipment.

You can spread COVID-19 to others from 2 days before your symptoms first appeared until your home isolation ends. If you tested positive for COVID-19, but never had any symptoms, you are considered to be infectious from 2 days before your test was taken until 10 days after your test.

  • You must stay home and separate yourself from others until your home isolation ends.
  • If positive or presumed positive, isolate for 10 days.
  • Stay away from household members.
  • Do not go to work, school, or public areas.
  • If you must leave home to get essential medical care, drive yourself, if possible. If you cannot drive yourself, keep as much distance as possible between you and the driver and others (e.g. sit in the back seat), leave the windows down, and wear a mask. If you do not have a mask, wear a cloth face covering.
  • If someone from outside your household is shopping for you, ask them to leave the food and other supplies at your door, if possible. Pick them up after the person has left.
If your child is diagnosed with COVID-19, your household has to follow basic guidelines to avoid spreading the virus. The symptomatic child should stay home. If the child tests positive for COVID-19 or is told that he/she has COVID-19 by the doctor, the child must be “isolated” in the house for at least 10 days from when his/her symptoms first appeared AND at least 1 day (24 hours) after the fever has gone without the use of fever-reducing medications AND symptoms (such as cough and shortness of breath) have improved.
*If the child has no symptoms, but has had a positive test for COVID-19, the minimum 10-day isolation period starts from the day of the test.  If symptoms appear during the isolation period of a child who started out asymptomatic, isolation must last for at least 10 days from the day symptoms first appeared AND 1 day following the point at which fever is gone without use of fever-reducing medications AND symptoms (such as cough and shortness of breath) have improved.
Others in the household who have had close contact with the child, while the child was infectious, must self-quarantine at home for 14 days from the last close contact. The infectious period lasts from 2 days before symptoms appeared until the end of the child’s isolation period, as defined above.*
If a household member (e.g. caregiver) continues to have unprotected contact with the child throughout the child’s isolation period, the last day of quarantine for that person will be 14 days after the child is clear to stop his/her isolation.
Most people with COVID-19 have a mild illness and can recover at home. Here are steps to help them get better:
  • Rest and drink plenty of fluids.
  • Take over-the-counter medicine such as acetaminophen (Tylenol®) to reduce fever and pain. Note that children younger than age 2 should not be given any over-the-counter cold medications without first speaking with a doctor.
Stay in touch with your doctor and seek medical care if your symptoms get worse. If you are age 65 years or older, or have an underlying medical condition, it is especially important to call your doctor as you may be at a higher risk of serious illness. Call 911 if there are emergency warning signs:
  • Difficulty Breathing
  • Pressure or pain in chest
  • Bluish lips or face
  • Confused or hard to wake
  • Other serious symptoms
People with emergency warning signs should call 911.
If it’s not urgent, call your doctor before visiting. You may be able to get advice by phone.


  • Separate yourself from others in your home.
  • If you need to be in the same room as other people, set it up so that you can stay 6 feet apart, if possible. It is important to stay away from people who are at higher risk of serious illness.
  • Use a separate bathroom. If this is not possible, disinfect the bathroom after use.
  • Open windows and use a fan for fresh air circulation in shared spaces.
  • Do not allow non-essential visitors.
  • Do not handle pets or other animals.
  • Wear a mask when around others.
Mask Protocols
  • Wear a disposable facemask or cloth face cover when you are around other people.
  • Do not use either if you have trouble breathing, or are unable to remove it without help, or you have been told not to wear one by a medical provider.
  • If you are not able to wear a facemask or face cover, then people who live with you should avoid being in the same room with you. If they must enter the room you are in, they should wear a face covering. After leaving the room, they should immediately clean their hands, then remove and dispose of their facemask, and clean their hands again.
  • Children: Infants and children under 2 should not wear cloth face coverings. Those between the ages of 2 and 8 should use them under adult supervision to ensure that the child can breathe safely and avoid choking or suffocation.
Other Safety Protocols for COVID-19 illness
  • Clean your hands often
  • Cover your coughs and sneezes
  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can after each use. Wash your hands or use hand sanitizer after you cough or sneeze.
  • Do not prepare, serve or share food with others.
  • Do not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home.
  • Make sure to wash your dishes, drinking glasses, and eating utensils with soap and water after each use.
  • Wash your hands after blowing your nose, coughing, or sneezing; going to the bathroom; before eating or preparing food; and after touching your face mask or cover.
  • Wash using soap and water for at least 20 seconds.
  • When soap is unavailable, use hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub hands together for 30 seconds until they feel dry. Use soap and water if your hands are visibly dirty.
  • Use disinfectant sprays and wipes, clean and disinfect high-touch surfaces, e.g. counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables.
  • If caregivers and household contacts clean or come into contact with your body fluids or secretions (such as sweat, saliva, sputum, nasal mucus, vomit, urine, or diarrhea) they should wear a disposable facemask and gloves to clean. After cleaning, they should remove and dispose of their gloves first, clean their hands, then remove and dispose of their facemask, and clean their hands again.


If you are feeling overwhelmed with stress, fear and anxiety about the uncertainty surrounding this public health emergency, there is a special Keeping Calm through COVID Hotline you can call. This connects you to trained, compassionate counselors who can offer support and who can direct you to mental health and substance abuse counseling services.
Call 1-866-310-7977 24/7 - Trained counselors are available 24/7 and all calls are confidential.